Washers
Top-load washer fills but won't agitate
If the tub fills and then nothing moves, or the motor runs while the agitator stays still, the drive parts between motor and agitator are the usual cause.
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Safe checks before you book
- Lid switch. Most top-loaders won't agitate with the lid open; test with the lid closed firmly.
- Listen. A motor humming with no movement suggests a coupler or clutch; silence suggests the switch or control.
- Agitator dogs. On two-piece agitators, the top turning freely one way is normal; spinning freely both ways is not.
Unplug first. Switch off power (and close the water or gas supply where it applies) before looking behind or inside an appliance. If anything feels unsafe, stop and call.
What usually causes it
| Motor coupler or drive belt | Wears or breaks to protect the motor. |
|---|---|
| Agitator dogs or cogs | Small plastic parts that wear. |
| Shift actuator or lid switch | On many direct-drive models. |
| Transmission or motor | Bigger repairs, priced against replacement. |
When to stop and call
A burning smell from the motor. Stop the cycle.
What the visit costs
The diagnostic is free when you approve the repair and it's completed. You get the cause, the parts, labour and total in writing before any work. If you don't go ahead, it's $89 + tax for a home electric appliance, or $149 + tax for a gas appliance.
Repairs that fix this
Top-load washer lid switch replacementOn top-loaders, the lid switch or lid lock confirms the lid is closed before spin (and on many…Top-load washer coupler and drive repairOn many direct-drive top-loaders, a coupler links motor and transmission and breaks to protect the…