Appliance · Freezer
Freezer repair in Ottawa and Gatineau
Upright and chest freezers in homes, garages and stores, plus the freezer section of fridge-freezers. Free diagnostic when you go ahead with the repair.
- Proudly CanadianOttawa-based team
- BBB accreditedRepairWell, our operator
- 15+ yearsin appliance repair
- Insured technicianslicensed for gas work
- Satisfaction guaranteed90-day warranty on replaced parts
- Free diagnosticwhen you go ahead with the repair
What we repair
- Not cold enough
- Heavy frost or ice build-up
- Running all the time
- Not running at all
- Noisy fans or compressor
- Door or lid not sealing
Repair or replace?
Fans, defrost parts, start relays and gaskets are usually worth replacing. Sealed-system faults on older freezers often aren't, and the finding says so plainly.
Northway doesn't sell appliances, so the recommendation is only about your machine. Most major brands are covered; units still under the manufacturer's warranty should go to the manufacturer first.
Common freezer problems we fix
What each symptom usually means. The technician confirms the cause with tests before replacing anything, and the finding names the part.
Not freezing or food softening
A failed fan, a defrost system that has iced over the coil, or a start relay that won't let the compressor run. Read the full guide
Heavy frost or ice inside
A door or lid gasket that no longer seals, a door left ajar, or a defrost fault on frost-free models. Read the full guide
Runs all the time
Dusty condenser coils, a warm garage or a gasket leak making it work harder than it should. Read the full guide
Clicking and not starting
The compressor start relay or overload clicks when the compressor can't start. Read the full guide
Loud or unusual noise
Fan blades hitting ice, a worn fan motor, or a compressor straining. Read the full guide
Real freezer repairs by our team
Freezer problem guides
How a visit works
- You send a request. Your phone, email and the service address are all we need. Add the appliance and what's wrong if you like.
- A technician gets in touch. As soon as possible, by phone or text, to set a time that works for you.
- The technician diagnoses. They find the cause and write it down: what failed, the parts, labour and total price, and whether the repair is worth doing.
- You decide. Approve the written quote and the diagnostic is free: it comes off when the repair is completed. Say no, and you pay only the diagnostic ($89 + tax for a home electric appliance).
Brands we service
- LG
- Samsung
- Whirlpool
- Maytag
- KitchenAid
- GE and GE Profile
- Frigidaire
- Electrolux
- Bosch
- Kenmore
- Fisher & Paykel
- Amana
- Inglis
- JennAir
- Haier
- Hisense
- Midea
- Danby
- Thermador
- Viking
- Sub-Zero and Wolf
- Blomberg and Beko
- Liebherr
- All brands
Most major brands are covered. Independent service: not an authorized manufacturer service centre.
Where we come to you
- Downtown & Centretown
- The Glebe & Old Ottawa South
- Westboro & Hintonburg
- Vanier & Overbrook
- Alta Vista
- Nepean
- Kanata
- Stittsville
- Barrhaven
- Riverside South
- Manotick
- Gloucester
- Orléans
- Navan
- Cumberland
- Greely
- Metcalfe
- Osgoode
- North Gower
- Richmond
- Carp
- Dunrobin & Constance Bay
- Russell
- Rockland
- Hull
- Aylmer
- Gatineau (Pointe-Gatineau & Templeton)
- Buckingham
- Full service area
Other appliances
Freezer repair questions
What temperature should my freezer be?
Health Canada recommends −18 °C or colder. Put a thermometer between packages and check after a few hours.
Do you repair chest freezers in garages?
Yes. Many freezers aren't designed for an unheated garage, though; if yours sits in one, the finding will say whether that's part of the problem.
How long will food last if my freezer stops?
A full freezer with the lid closed usually keeps food frozen for about two days, a half-full one for about one. Don't open it to check.
Is a freezer worth repairing?
Fans, relays and defrost parts are usually worth it. A failed sealed system on an inexpensive chest freezer often isn't, and we'll tell you before you pay for it.
Ready to book?
Free diagnostic when you go ahead with the repair. Insured technicians, satisfaction guaranteed.