Appliance · Refrigerators
Fridge repair in Ottawa and Gatineau
Refrigerator not cooling, freezing food, leaking, frosting up, noisy, or an ice maker that has given up. Home fridges and the reach-in units businesses rely on.
- Proudly CanadianOttawa-based team
- BBB accreditedRepairWell, our operator
- 15+ yearsin appliance repair
- Insured technicianslicensed for gas work
- Satisfaction guaranteed90-day warranty on replaced parts
- Free diagnosticwhen you go ahead with the repair
Before you call: three safe checks
- Is it cooling at all? Put a glass of water in the middle shelf for a few hours and check it with a kitchen thermometer. Aim for about 4 °C; above 7 °C, food is at risk.
- Look at the coils and vents. Blocked internal vents (packed shelves) and dusty condenser coils are common causes of weak cooling.
- Listen. A compressor that clicks on and off every few minutes, or a fan that has gone silent, is useful to mention when you book.
Food at risk? Keep the doors shut, move essentials to a cooler with ice, and tell us it is urgent when you book or call.
What we usually find
Not cooling, freezer still cold
Often an evaporator fan, a defrost fault that has iced over the coil, or a damper. The written finding says which, with the part and price.
Water on the floor or under the crisper
Usually a blocked defrost drain or a water-line connection for the dispenser or ice maker.
Frost building up
A door gasket that no longer seals, or a defrost heater, sensor or control that has failed.
Sealed-system faults
A refrigerant leak or a failed compressor is the expensive end of fridge repair. You get that price before anything is opened up, and on an older unit the finding may well recommend replacing it instead. A certified refrigeration technician handles any refrigerant work.
Common fridge problems we fix
What each symptom usually means. The technician confirms the cause with tests before replacing anything, and the finding names the part.
Not cooling, freezer still cold
An evaporator fan that has stopped, frost blocking the coil after a defrost failure, or a damper stuck shut. Read the full guide
Fridge and freezer both warm
The compressor isn't running: start relay, condenser fan, control board or a sealed-system fault. Read the full guide
Too cold or freezing food
A damper stuck open, a temperature sensor fault, or controls set too low. Read the full guide
Water under the crispers or on the floor
A blocked defrost drain, a leaking supply line or inlet valve, or a cracked drain pan. Read the full guide
Frost building up
A door gasket that no longer seals, or a defrost heater, sensor or control that has failed. Read the full guide
Runs all the time
Dusty condenser coils, a gasket leak, a failing fan, or a defrost problem that makes it work harder. Read the full guide
Clicking from the back
The start relay clicking when the compressor can't start. Food is at risk: book soon. Read the full guide
Buzzing, rattling or squealing
Fans hitting ice, worn fan motors, a loose drain pan or a struggling compressor. Read the full guide
Ice maker not making ice
Water supply, filter, inlet valve or the ice maker module. Read the full guide
Water dispenser not working
A frozen line in the door, the dispenser switch or the inlet valve. Read the full guide
Door won't close or seal
Sagging hinges, a torn gasket or overloaded door shelves.
Shows an error code
LG and Samsung fridges show fan, sensor and defrost codes. See the refrigerator code guide. See the refrigerator code guide
Real fridge repairs by our team
Fridge problem guides
Fridge repairs we do
Repair or replace?
Three things decide it: what the repair costs in total, how the rest of the fridge is holding up (gaskets, shelves, compressor noise), and whether parts are still available for your model. The technician writes all three on the finding along with a plain recommendation. Northway has no appliances to sell you, so the advice is only about your fridge. Choose not to repair and your cost stops at the diagnostic: $89 + tax for a home fridge.
Brands we service
- LG
- Samsung
- Whirlpool
- Maytag
- KitchenAid
- GE and GE Profile
- Frigidaire
- Electrolux
- Bosch
- Kenmore
- Fisher & Paykel
- Amana
- Inglis
- JennAir
- Haier
- Hisense
- Midea
- Danby
- Thermador
- Viking
- Sub-Zero and Wolf
- Blomberg and Beko
- Liebherr
- All brands
Most major brands are covered. Independent service: not an authorized manufacturer service centre.
Where we come to you
- Downtown & Centretown
- The Glebe & Old Ottawa South
- Westboro & Hintonburg
- Vanier & Overbrook
- Alta Vista
- Nepean
- Kanata
- Stittsville
- Barrhaven
- Riverside South
- Manotick
- Gloucester
- Orléans
- Navan
- Cumberland
- Greely
- Metcalfe
- Osgoode
- North Gower
- Richmond
- Carp
- Dunrobin & Constance Bay
- Russell
- Rockland
- Hull
- Aylmer
- Gatineau (Pointe-Gatineau & Templeton)
- Buckingham
- Full service area
Other appliances
Fridge repair questions
What temperature should my fridge be?
Health Canada recommends 4 °C or colder in the fridge and −18 °C in the freezer. Check with a thermometer in a glass of water on the middle shelf.
How much does fridge repair cost in Ottawa?
The diagnostic is free when you go ahead with the repair. If you decide not to, it's $89 + tax for a home electric appliance. Either way, you get the full repair price in writing before any work.
Is it worth repairing my fridge?
Fans, defrost parts, relays, valves and boards are usually worth it. Sealed-system repairs (compressor or refrigerant) on an older fridge often aren't. The finding gives you a plain recommendation.
Can you fix it in one visit?
Often, when the part is on the truck. Model-specific parts like control boards may need ordering; we give you a date and come back to fit it.
What should I do with the food while I wait?
Keep the doors shut. A closed fridge keeps food cold for about four hours; move milk, meat and medicine to a cooler with ice if it will be longer.
Do you repair commercial refrigerators?
Yes, reach-ins, under-counter units, prep tables and walk-ins, through our business service.
Do you do refrigerant (sealed-system) work?
Refrigerant work is done by a certified refrigeration technician. Because it is the expensive end of fridge repair, you get the price before anything is opened.
Ready to book?
Free diagnostic when you go ahead with the repair. Insured technicians, satisfaction guaranteed.